Shipping policy
INTERNATIONAL SHIPPING FREIGHT
We offer free shipping for all orders of 35,000 JPY (230 USD) or more! Under that amount, no matter the final destination, the shipping rate is set at an easy-to-understand flat fee of 4,800 JPY (31.77 USD).
Shipping freight will be displayed when you add item to cart and select shipping country. As many customer reviews have commented, we always do our best for safe and fast shipping.
| CART VALUE |
SHIPPING FEE |
|---|---|
| Under 10,000 JPY (230 USD) |
2,000 JPY (31.77 USD) |
| 10,000 JPY (230 USD) or more | FREE |
We also offer domestic shipping within Japan.
We send emails after shipping to ensure that customers receive their items smoothly and that we can assist them quickly in case of any problems. The following messages are some of the replies from our customers to our follow-up emails. Many of our customers are satisfied with our service.
DELIVERY POLICY
1. Shipping
- Orders are usually shipped within 7 business days after order confirmation.
- If an item needs to be back-ordered, it may take longer than 5 business days.
- When you order multiple items, we will ship them together once all items are ready.
2. Customs and Import Duties
- All orders are considered imports.
For customers
- Orders are shipped on a Delivered Duty Unpaid (DDU) basis.
- This means that import duties, taxes, and brokerage fees (if applicable) charged by your local customs authorities are the responsibility of the customer.
4. Shipping Restrictions
- Shipments cannot be delivered to PO boxes.
5. Customs and Delivery Delays
While we strive to deliver your order as quickly as possible, international shipments may occasionally be delayed due to customs clearance, increased shipping volume during holiday seasons, or other factors beyond our control.
In such cases, we kindly ask for your understanding and patience.